kios 77Privacy Policy
This page describes what we collect when you use kios 77 and how we keep that data protected throughout your account lifecycle, from registration through deposit, withdrawal, and customer support interactions.
We at kios 77 understand that your personal and financial information is sensitive. Our commitment is to collect only the data necessary to verify your identity, process your transactions, and provide multilingual customer support. We do not sell your data to third parties, and we store it on secure servers with access restricted to authorised staff and trusted payment processors.
Your privacy on kios 77 is governed by this policy and by applicable data protection laws in your jurisdiction. If you have questions about how we handle your information, our support team is available across multiple channels to clarify our practices.
What We Collect on kios 77
When you register an account with us, we collect your full name, date of birth, email address, and phone number. During Know Your Customer (KYC) verification, we also request a government-issued photo ID, proof of address, and a selfie holding your ID. These documents are uploaded to our secure verification system and are reviewed by our compliance team within one business day. We retain these documents for the duration of your account and for a defined period after closure, as required by applicable regulations.
When you make a deposit or withdrawal, we collect transaction details including the amount, the payment method (such as DANAe-walletmobile bankinglocal paymentonline paymente-walletor bank virtual accounts with mobile bankinglocal paymentonline paymentand e-wallet), and the timestamp. We also log your account activity—which games you access, your login times, and your session duration—to detect unusual patterns and protect against fraud. This activity log helps us identify if your account has been compromised and allows us to assist you if you report an unauthorised transaction.
Mobile app data and push notifications
If you install our app on Android or access kios 77 via iOS browser, we collect device identifiers and push notification preferences. You can disable push notifications at any time in your account settings; we will not send promotional messages without your consent.
How We Use Your Data
We use your personal information to verify your identity, comply with anti-money-laundering regulations, and process your deposits and withdrawals. Your email and phone number are used to send account notifications—such as login alerts, withdrawal confirmations, and password reset links. We do not use your data for marketing unless you explicitly opt in through your account preferences.
Your transaction history and account activity are analysed to detect fraud, prevent account abuse, and improve our service. For example, if we notice a withdrawal request from a new device or to a new bank account, we may place a temporary hold and contact you to confirm the request. This is a security measure designed to protect your funds. We also use aggregated, anonymised data to understand which payment methods are most popular in Jakarta, Surabaya, and Bandung, and to optimise our platform accordingly.
Third-Party Processors and Data Sharing
We share your data with payment processors—such as the operators of mobile banking, local payment, and our bank partners—only to the extent necessary to complete your transaction. These processors have their own privacy policies, and we encourage you to review them. We also work with KYC verification vendors who hold your identity documents temporarily during the verification process; these vendors are contractually bound to delete your documents after verification is complete or after a defined retention period.
We do not share your data with third parties for advertising, analytics, or any purpose unrelated to providing our service. If we are required by law to disclose your information—such as in response to a court order or regulatory investigation—we will notify you unless legally prohibited from doing so.
Your Rights and Data Retention
You have the right to access, correct, or request deletion of your personal data held by kios 77. To exercise these rights, contact our support team with your account details and a clear description of your request. We will respond within a reasonable timeframe, typically within ten business days. If you request deletion of your account, we will remove your personal information from active systems, though we may retain transaction records as required by law.
We retain your KYC documents and transaction history for a minimum period defined by anti-money-laundering regulations—typically five to seven years after your account closure. We retain your email and phone number for account recovery purposes and to comply with regulatory obligations. You can request a copy of all data we hold about you by submitting a data subject access request through your account dashboard or by contacting our support team.
Cookies and Tracking Technologies
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse how you use kios 77. Essential cookies are necessary for the platform to function; you cannot disable these without losing access to your account. Analytics cookies help us understand which features are most used and where users experience difficulties. You can manage your cookie preferences in your browser settings, though disabling non-essential cookies may affect your experience.
Contact and Policy Updates
If you have questions about this privacy policy or how we handle your data, our multilingual support team is available via email, live chat, and phone. We review and update this policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated to you via your registered email address. Your continued use of kios 77 after such updates constitutes your acceptance of the revised policy.